Refund policy

Refund & Replacement Policy

We want your PISHON SUPPLY order to arrive in good condition and match what you ordered. If an item arrives damaged, defective, or incorrect, we will make it right.

Damaged, Defective, or Incorrect Items

For both retail and wholesale/B2B orders, please report any damaged, defective, or incorrect items within 14 calendar days of delivery by emailing lanqiu7777@gmail.com.

Please include your order number, a description of the issue, and clear photos of the affected items and packaging. Keep the items and packaging until we confirm whether a return is needed.

Once the issue is verified, you may choose a replacement at no additional cost or a refund for the affected items. If a replacement is unavailable, we will issue a refund. We will cover replacement shipping and any return shipping we require for these issues. No restocking fee applies.

Returns for Other Reasons

We do not accept returns or exchanges for change of mind, ordering the wrong size or color, or items no longer needed. Custom and made-to-order items are not eligible for these returns. This does not affect our support for items that arrive damaged, defective, or incorrect.

Refunds

Approved refunds will be issued to the original payment method. The time required for the funds to appear depends on your bank or payment provider.

Your Rights

This policy does not limit any rights you may have under applicable consumer protection laws.

Contact Us

Email: lanqiu7777@gmail.com